Popmart is a beloved toy collectible app known for its mystery box craze, especially characters like Labubu, Dimoo, and Molly. However, users often report problems like the Popmart app not working, login issues, or region-based inaccessibility. If you’re among those frustrated fans, don't worry — we’ve created a simple guide to help you fix the Popmart app not working and find out where the app is available.
Where Is the Popmart App Available?
The Popmart app is not accessible in every country. Below is a breakdown:
| Countgry/Region | Availability | Notes |
| 🇨🇳 China | ✅ | App is widely used, with access to full product catalog |
| 🇺🇸 USA | ✅ | International orders supported |
| 🇬🇧 UK | ✅ | Popular with toy collectors |
| 🇯🇵 Japan | ✅ | Popmart has partnerships with local shops |
| 🇷🇺 Russia | ❌ | Access may require a VPN |
| 🇮🇳 India | ❌ | Many users report app not loading without VPN |
| 🇸🇦 Middle East | ❌ Partially Restricted | Shipping and access limited |
| 🌍 Other Regions | ⚠️ Varies | May require VPN for full functionality |
Why Is the Popmart App Not Working?
Before jumping to solutions, let’s understand the common causes:
1. App Server Issues
Sometimes the app servers go down temporarily, especially during big product drops.
2. Outdated App Version
Running an outdated app version can cause crashes or connectivity failures.
3. Regional Restrictions
Some countries or regions block or restrict access to the Popmart app due to policy or licensing issues. This is where you need a free proxy VPN like UFO VPN to bypass the limits.
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4. Network or VPN Conflicts
Using an unstable VPN or being in a region with restricted access might affect how the app performs.
Fix the Popmart App Not Working on Android & iPhone
Whether you're on iPhone or Android, try these methods step-by-step:
Fix 1: Force Close and Reopen the App
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Go to app switcher
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Swipe Popmart away
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Reopen it and try again
Fix 2: Clear Cache and App Data
For Android:
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Go to
Settings>Apps>Popmart -
Tap
Storage>Clear CacheandClear Data
For iPhone:
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You may need to delete and reinstall the app to clear cache
Fix 3: Check for Updates
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Go to Google Play or App Store
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Search for Popmart and tap Update (if available)
Fix 4: Switch to a Stable Internet Connection
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Use strong Wi-Fi instead of cellular data
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Try switching networks
Fix 5: Disable or Use a Trusted VPN
If you're using a VPN:
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Disable it temporarily to see if it's causing the issue
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Or switch to a stable and secure VPN (like UFO VPN) that offers optimized servers for shopping apps
With 3000+ server in over 100 countries, UFO VPN is open to download as a free iPhone VPN, free Android VPN(with VPN APK), free Windows VPN and free Mac VPN. Install the app and sign up or log in.
Open the app, choose a free server locationwhere your desired streaming/gaming/browsing platform is available.
We recommend free USA VPN, free UK VPN and free Australia VPN.
Pro Tip
UFO VPN is compatible with popular platforms in gaming and streaming as CODM VPN, PUBG VPN, Netflix VPN and more!
After connecting, visit What is My IP tool to see your current location and ensure your real IP is visible.
With all set, visit your favorite platform and start browsing without geo-blocks or buffering!
If all else fails:
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Uninstall Popmart
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Restart your phone
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Reinstall the latest version from your app store
Conclusion
Whether you're a die-hard Labubu fan or just exploring Popmart's mystery box world, app glitches shouldn’t get in your way. Now you know exactly how to fix the Popmart app not working, and where it’s officially available (or blocked).
FAQs
1. Why can't I open the Popmart app?
It could be due to outdated software, cache overload, or region blocking.
2. Is Popmart available in the US?
Yes, Popmart app works in the US with full functionality.
3. Can I buy Popmart toys without the app?
Yes, through the official website or resellers, but the app provides early access and discounts.
4. Is using a VPN with Popmart safe?
Yes, especially if you choose a secure VPN like UFO VPN with fast servers.