If you’ve just arrived in Dubai or the UAE and noticed that your WhatsApp calls aren’t going through, you’re not alone. While WhatsApp messaging works fine, voice and video calling features are blocked due to strict local VoIP regulations. This can be upsetting, especially for travelers, expats, or remote workers trying to stay in touch with loved ones or colleagues abroad. In this article, we’ll explain why WhatsApp calls are restricted in Dubai, whether the app itself is banned, what alternatives are available, and how to use VPNs as a workaround—safely and responsibly.
Is WhatsApp Banned in Dubai?
No, WhatsApp is not officially banned in Dubai, but it is partially restricted. You can send and receive messages, images, documents, and even voice notes without any problem. However, voice and video calls over the app do not work unless you use specific local apps or a reliable VPN like UFO VPN.
These restrictions are part of broader UAE regulations on internet-based voice calls, or Voice over IP (VoIP) services. While WhatsApp as a platform is accessible, the core issue lies with its call functionality being blocked by local telecom filters.
Why Is WhatsApp Call Banned in Dubai?
Role of Local Telecom Providers (Etisalat, Du)
Dubai's internet services are largely controlled by two state-approved telecom providers: Etisalat and Du. These companies hold the exclusive rights to provide voice call services, and as such, they block third-party VoIP apps like WhatsApp, Skype, and FaceTime to maintain control over telecommunications revenues.
Allowing WhatsApp or similar apps to operate freely would mean:
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Users make calls for free over the internet
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Telecom companies lose out on international and local call profits
To protect their business models and adhere to licensing laws, both Etisalat and Du restrict the use of most VoIP services that are not government-approved.
VoIP Regulations in the UAE
The Telecommunications and Digital Government Regulatory Authority (TDRA) enforces strict controls over online communications in the UAE. Only licensed VoIP applications that meet certain criteria (including monitoring and cooperation with local authorities) are permitted. WhatsApp does not meet these requirements. Hence, its calling functions remain blocked across the country, including in Dubai, Abu Dhabi, and Sharjah.
WhatsApp Alternatives That Work in Dubai
Luckily, there are government-approved alternatives to WhatsApp for voice and video calls in the UAE. While they may not offer the same privacy or user experience, they are fully functional and legal.
1. Botim
One of the most widely used VoIP apps in the UAE, Botim is licensed and officially supported by both Etisalat and Du. It allows voice and video calling and even group chats.
✅ Requires a UAE mobile plan with the “Internet Calling Plan” activated.
2. C’Me
Another approved VoIP service in Dubai, C’Me provides voice, video, and messaging services. It’s also bundled with UAE telecom plans, and often promoted as a WhatsApp alternative.
3. Zoom / Microsoft Teams / Google Meet
These platforms are not blocked and are commonly used for work-related video calls in the UAE. They may not be the best for casual or mobile-based conversations, but they do work reliably.
4. Skype (Partially Blocked)
Skype for Business may work on some networks or for incoming calls, but Skype-to-Skype calls are generally blocked. It’s not a dependable solution unless your company has a licensed version.
Bonus: Free VPN for WhatsApp Call in Dubai
If you’d rather not switch apps or want to keep using WhatsApp for calls while in Dubai, many users turn to VPNs to bypass local restrictions.
Can You Use VPNs in Dubai?
Using a VPN is not illegal in the UAE, but using it to access banned services can lead to penalties if caught. The law targets misuse of VPNs (e.g., accessing illegal content, committing fraud), not VPNs themselves.
That said, millions of residents and tourists use VPNs daily to protect privacy, access restricted content, or maintain communication with family abroad.
UFO VPN - The best free VPN helps:
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What Kind of VPN Should You Use?
For WhatsApp calling to work smoothly, your VPN should:
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Offer high-speed servers near the UAE
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Use obfuscation technology to avoid detection
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Be reliable on mobile devices
While there are free VPNs available, many suffer from slow speeds, limited bandwidth, or even security risks. For smooth, secure, and private WhatsApp calling in Dubai, try UFO VPN.
With optimized VoIP servers and fast UAE connections, it's one of the few tools that consistently bypasses WhatsApp call blocks, without draining your battery or data plan.
With 3000+ server in over 100 countries, UFO VPN is open to download as a free iPhone VPN, free Android VPN(with VPN APK), free Windows VPN and free Mac VPN. Install the app and sign up or log in.
Open the app, choose a free server locationwhere your desired streaming/gaming/browsing platform is available.
We recommend free USA VPN, free UK VPN and free Australia VPN.
Pro Tip
UFO VPN is compatible with popular platforms in gaming and streaming as CODM VPN, PUBG VPN, Netflix VPN and more!
After connecting, visit What is My IP tool to see your current location and ensure your real IP is visible.
With all set, visit your favorite platform and start browsing without geo-blocks or buffering!
FAQs
Q1: Is WhatsApp completely banned in Dubai?
A: No, you can use messaging features normally. Only voice and video calls are blocked by network providers.
Q2: Why does WhatsApp voice call not work in Dubai?
A: Local telecom providers block VoIP services like WhatsApp to protect their licensed telecom services and revenues.
Q3: Is it legal to use a VPN for WhatsApp calls in the UAE?
A: VPN use is allowed, but using it to bypass restrictions is technically against regulations. Proceed with caution.
Q4: What is the best WhatsApp alternative in Dubai?
A: Botim and C’Me are the top legal alternatives for voice and video calls in the UAE.
Q5: Can I use WhatsApp normally when traveling outside the UAE?
A: Yes. WhatsApp calls work in most countries without restriction.
Conclusion
WhatsApp isn’t officially banned in Dubai, but calling features are blocked due to government VoIP regulations enforced by Etisalat and Du. While this can be inconvenient, there are safe, legal alternatives like Botim and C’Me for everyday communication. If you prefer sticking with WhatsApp and value privacy and convenience, a VPN offers a practical solution—just be mindful of local laws and use reputable services like UFO VPN to stay protected.