Help Center

Account Issues

Is UFO VPN free to use, do I need to register an account?
Can I change my email address?
Where to check my account details?
Why am I still not a pro member as it should be?
Do you offer a free trial? Why should I upgrade to the premium account?

Technical Support

Cannot connect & Troubleshooting
Why is my connection slow?
Can't receive our email?
Apps/websites are not working with VPN connection
How to access Netflix with UFO VPN?

Payment Issues

What's the payment methods if I want to upgrade, is it safe?
How to submit a refund request?
Auto-Renewal and Subscriptions
Questions about credit card security
How do I renew my subscription using a new card?
It keeps saying my credit card # is invalid and I know that my number is OK.
What to do if I was double charged in a month?

General Inquiry

Setup guide: How to start up UFO VPN on my iOS?
Setup guide: How to start up UFO VPN on my Android?
Setup guide: How to start up UFO VPN on my Mac?
What's the difference between “smart location” and “choose location”?
What can VPN actually do for me?
Do you guys keep any logs?
Is UFO VPN a malware application?