Is UFO VPN free to use, do I need to register an account?
UFO VPN is totally free to use, it has three types of account status. Here is our blog about the difference between three accounts types: https://blog.ufovpn.io/5-differences-between-free-vpn-and-paid-vpn/ We recommend you to register an account to enjoy faster service from us. Just tap top left corner to open the menu and click the button to sign up，or direct sign up on our official website. There will be many more festival contest or giveaway for signed up users.
Can I change my email address?
Yes, please send this information firstname.lastname@example.org first,
Paid by PayPal: First and Last name, Amount Paid and Date Purchased, PayPal Profile ID/Billing ID
Paid by Credit Card: A copy of the receipt you got right after paying.
Then provide the new email address, so we can make the change for you.
Where to check my account details?
1. In my account page, you will see the email address, subscription, VPN plans, and billing history.
2. Tap top left corner to open the menu and click your email address, you will see the email address, subscription, and your premium rights.
Why am I still not a pro member as it should be?
If you are using UFO VPN on mobile device, please click the “restore purchase” button, as there are always delays while data transferring.
If you buy a premium plan on our website, please refresh my account page and if the problem still exists, send us a copy of the receipt or order ID page via email@example.com, we will investigate this right away.
Do you offer a free trial? Why should I upgrade to the premium account?
Yes, we will provide 7 days free trial after you pay for UFO VPN on Google Play or App Store. If you want to enjoy more VPN servers and locations, you will need to upgrade to a premium member.
Cannot connect & Troubleshooting
Here are some quick steps that may help you troubleshoot the connection issues:
1. Check if your Internet Connection is working (Wi-Fi or Mobile Network).
2. Go back to the home page and try a different VPN Server.
When you have UFO VPN on, all your internet traffic is being routed to our server through an encrypted tunnel and also send back to you through our server, it will lose a small amount of internet speed. If there's a noticeable slowdown, please check if your internet connection is working and try another server.
Can't receive our email?
Please check your "Spam" folder if you can't find it in your inbox.
Apps/websites are not working with VPN connection
Firstly, please make sure that you have an internet connection and the VPN is connected.
Snapchat: Please simply switch to the nearest server to connect.
Instagram / YouTube: Please try a different server to connect.
Websites: Please check if you are connected to a server that's in the website's supported region.
Firstly, you must register a Netflix account. If you already have one just log in.
Then follow these steps:
1. Open UFO VPN
2. Choose Netflix-USA
3. Sign in your Netflix account
4. Watch your favorite TV shows
What's the payment methods if I want to upgrade, is it safe?
If you want to upgrade to a premium account, your credit card or PayPal information would never be collected or stored by UFO VPN. You can pay for upgrades in a variety of ways, such as credit card, PayPal, or iTunes and Google Play purchases in the app. If you purchase on our official website, your payment information will be sent to a third party payment processor. If you purchase it in an app or app store, your payment information will be collected by the app store, such as the App Store and Google Play.
Your subscription is set to be automatically renewed monthly, semi-annual or one year. Automatic renewal is for your convenience. This prevents privacy protection and secure access from being disconnected in the middle.
In addition to using HTTPS in the payment phase, our site uses encryption and it is secured. If you do not feel secure, you may use PayPal.
How do I renew my subscription using a new card?
Please contact us via firstname.lastname@example.org to cancel the auto-renewable subscription first, and then purchase with a new credit card. So we can merge your subscriptions.
It keeps saying my credit card # is invalid and I know that my number is OK.
Occasionally our credit card processor will refuse a card even though it is valid. Please try another card or give PayPal a try, or you could send us a check or money order in the mail.
What to do if I was double charged in a month?
If you were double charged, please report it to email@example.com. We will check and refund the double charge ASAP.
Setup guide: How to start up UFO VPN on my iOS?
There will be an introduction page that tells you about how we use your data, just click agree and we will show a default popup windows that require to allow us to add VPN configuration on your device. Just click “Allow”, use Touch ID or enter your iOS device passcode to enter UFO VPN.
Setup guide: How to start up UFO VPN on my Android?
When you connect VPN at the first time, there will be a default popup windows that asks for your permission to allow UFO VPN to add VPN configuration on your device, just click ok to continue.
Setup guide: How to start up UFO VPN on my Mac?
Once you downloaded Mac client of UFO VPN, please install it on your device by dragging our icon to Applications files. Your Mac would ask if you want to trust UFO VPN when you open the client for the first time. Please enter the username and password to verify, and you are all set now.
What's the difference between “smart location” and “choose location”?
There are two small buttons under the main button on the home page. Click “smart location”, you will be connected to a server we prepared for you immediately. Click “choose location”, you can determine which server you will connect by yourself.
What can VPN actually do for me？
It's a network technology that provides a secure and encrypted connection over a public network such as the internet for its users. You may think of VPN as a secure tunnel for connection and your internet traffic is routed through that tunnel with encryption.
1. Protect you in open network from prying eyes
2. Stay anonymous online
3. Set your virtual location anywhere in the world
Do you guys keep any logs?
Is UFO VPN a malware application?
Absolutely not, as VPN is not necessarily a malware program. UFO VPN prevents the malicious scripting injection from local ISP or hackers in the same network. However, it cannot protect your device from the virus/malware if they are already being downloaded & stored.