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Rakuten Viki Down: Reasons, Fixes & Support - UFO VPN

Have you ever tried to watch your favorite K-drama on Viki only to see it not load, a black screen, or an annoying error message? You're not alone. In 2026, users across various regions still face issues like "Viki not working on TV/Chrome/Roku" or "Rakuten Viki error connecting to server." This guide will help you understand why Viki may be down, how to check its status, where it’s available, and practical solutions to get back to streaming your shows without hassle.
Updated on 01/23/2026
5 minutes

Also available in:  Русский

Table of Contents

How to Check If Viki Is Down?

Viki downtime

When Viki suddenly stops working, it can be hard to tell whether the problem is on your end or theirs. Here are some reliable ways to check:

  1. Visit Viki’s Official Status Page
    Viki occasionally updates its server status online. Checking here can quickly tell you if there’s a widespread outage.

  2. Use Third-Party Outage Trackers
    Websites like DownDetector or IsItDownRightNow track service outages and user reports in real-time. If multiple users report "Viki is down," it’s likely a server-side issue.

  3. Check Social Media & Forums
    Twitter, Reddit, and Viki community forums are good resources. Users often share their experience immediately when Viki is experiencing issues, which helps confirm if it’s not just your device.

  4. Test Different Devices & Browsers
    Sometimes, Viki works on a mobile app but not on a TV or Chrome browser. Switching devices or browsers can help you pinpoint the problem.

Where Is Viki Available?

Viki is available in many countries, but licensing restrictions mean some content or even the platform itself can be blocked in certain regions. Key availability notes:

  • Asia & North America: Most shows and movies are accessible.

  • Europe: Availability varies by country; some series might be geo-restricted.

  • Middle East & Africa: Viki may be partially blocked due to licensing or government restrictions.

  • South America: Generally accessible, but some shows may be limited.

  • China & South Korea: Viki is currently blocked, and users in these countries cannot access the platform without using legal workarounds.

If you are traveling or living in a region with restricted access, you might encounter errors like "Sorry, there was an error loading this video."

Pro Tip

If you find Viki unavailable in your region, using a secure and free proxy VPN like UFO VPN (like Korea VPN free) can help you access your favorite shows legally and safely by connecting to a country where Viki is fully available.

How to Access Viki Quickly and Legally?

If Viki is blocked in your location or some content is restricted, there are legal ways to regain access:

1. Use a VPN for Streaming

A reputable VPN allows you to securely connect to servers in countries where Viki is fully accessible. This method ensures privacy and bypasses regional restrictions.

For example, connecting via UFO VPN can make your device appear in the U.S. or Canada, letting you enjoy the complete Viki library. You can download it by following the steps below:

Step 1
Grab the free Windows VPN installer right below. UFO VPN is lightweight and secure on all Windows systems. Double-click the downloaded file and complete the installation. Once installed, launch UFO VPN.
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Step 2
Select a VPN Server
Inside the app, you can click the "Connect" button for quick connection, or browse the list of servers by Location or categroy: Video& Stream, Game, etc. Choosing the right server ensures fast speeds and smooth access.
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Pro Tip

UFO VPN is an all-in-one VPN that offers unlimited access to 4D streaming like Netlfix, Disney Plus, no-ping gaming as PUBG, Roblox, CODM and social networking for YouTube, X, Facebook and more.

Step 3
Enable Advanced Features
In addition to basic functions, we recommend you turn on extra protections via Ad Blocker and features like Kill Switch, Split Tunneling and Smart Hop. Users can optimize online gaming/streaming/chatting as much as possible.
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Step 4
Check Your New IP
Use UFO VPN's built-in " What is My IP" feature to see your new IP address and location. This confirms your VPN is working, hides your real IP, and ensures privacy while browsing.
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Step 1 Download and install UFO VPN for macOS
Click the button below to download offcial Mac VPN free. Open the .dmg file, drag UFO VPN to your Applications folder, and launch it. You're just a few clicks away from secure browsing.
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Step 2 Pick Your IP Server
Tap "Connect" button for the fastest server automatically. Or you can select a server from the global server list in 100+ countries. UFO VPN is an UFO VPN is an all-in-one VPN or gaming, video streaming, social platforms, and AI tools.
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Step 3

Unlock Pro Features

If you have upgraded to premium plan , feel free to enjoy premium servers for 4K streaming and advanced features like Kill Switch, Split Tunneling, and gaming acceleration. Your Mac is now fully optimized and protected. Inaddition to basic functions, we recommend you turn on

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Step 4

Verify Your IP Now

Use UFO VPN's " What is My IP " feature to see your new IP and location. This confirms your connection is secure, anonymous, and ready for safe browsing online anywhere at any time.

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Step 1 Download and install UFO VPN for iPhone/iPad
Download this free iOS VPN via official link or App Store. Once installed, launch the app to get started. UFO VPN is now trusted by over 2 million users worldwide with optimzed service.
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Step 2 Select a Perfect Server
Hit "Connect" button for the fastest server near you instantly. Or you can choose a favorite location/platform from the server list manually for full control. UFO VPN is an all-in-one VPN companion for gaming, streaming, social media, and AI tools.
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Step 3 Lookup IP and Enable Pro Features
Now you can check your current IP via built-in IP lookup tool. Pro features in premium plan offer you premium servers, blazing speeds, Kill Switch, Split Tunneling, and Multi-device login, so you can protect your iPhone, iPad, and other Apple devices all at once.
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Step 1 install UFO VPN for Android
Get free Android VPN from offcial website or Google Play Store. Follow the instructions for easy download. Then open the app and get ready to surf safely.
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Step 2 Choose Your Ideal Server
UFO VPN is an all-in-one powerhouse for gaming, video streaming, social apps, and AI tools. The"Connect" button links you to the fastest server instantly, or you can choose among the server list manually via Location/ Video&Stream/Games for easy access.
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Step 3 Power Up Pro Features
Pro users can look up current IP via built-in "What Is My IP" feature, and unlock premium features like 4K servers, turbo speeds, Kill Switch, Split Tunneling, and Multi-device login, keeping all your Android phones, tablets, and other devices safe at once.
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2. Official Partnerships & Apps

Check if Viki has partnerships with local TV networks or streaming platforms. Sometimes, subscribing through an officially partnered app can bypass geo-restrictions without extra software.

3. Browser & App Updates

Ensure your Viki app or browser extension is updated. Outdated apps can cause errors like black screens or failed video loads.

4. Clear Cache & Cookies

Clearing your device’s cache or browser cookies can resolve many playback issues. Accumulated data sometimes conflicts with Viki’s server requests.

Fix Viki Not Working on TVs and Browsers

Experiencing "Viki not working on TV" or browser errors? Here are practical fixes:

1. Check Internet Connection

A slow or unstable connection often leads to buffering, black screens, or error messages. Use a speed test to ensure your network meets Viki’s recommended streaming speed.

2. Restart Devices

Restarting your smart TV, Roku, or computer can clear temporary glitches affecting Viki playback.

3. Update Apps and Firmware

Outdated Viki apps or TV firmware can prevent videos from loading. Regular updates can resolve most playback errors.

4. Disable VPN or Proxy (if causing conflicts)

While VPNs are helpful for geo-restrictions, some servers might interfere with Viki’s login or streaming. Try switching servers or temporarily disabling the VPN to see if the error resolves.

5. Reinstall Viki

Uninstalling and reinstalling the Viki app can fix corrupted files, causing errors like not loading this video.

6. Contact Viki Support

If none of the above steps work, Viki support is responsive to issues related to server errors, account problems, and streaming glitches. They can help troubleshoot region-specific errors or account-related blocks.

Conclusion

If you’re seeing messages like "Viki is down," experiencing black screens, or errors on TV or browser, it doesn’t always mean the service is offline permanently. By checking server status, using official apps, and considering safe tools like a VPN for geo-restricted content, you can resume streaming your favorite shows quickly. Following these steps ensures you enjoy Rakuten Viki smoothly, legally, and without unnecessary interruptions.

FAQs

Why does Viki sometimes show a black screen?

Black screens usually indicate network issues, browser cache problems, or outdated apps. Clearing the cache, updating apps, or switching networks often solves it.

Can I use Viki on Roku?

Yes. Viki supports Roku, but ensure your device software and app are updated to avoid playback errors.

Is Viki blocked in some countries?

Yes. Licensing agreements can restrict content or access in certain regions, leading to errors like "Rakuten Viki error connecting to server."

How can I watch Viki if it’s unavailable in my country?

Using a VPN to connect to a country where Viki is fully accessible is a legal and safe solution. Always choose a trusted provider to ensure privacy.

Does clearing cookies help fix Viki errors?

Absolutely. Corrupted cookies or cache can prevent videos from loading properly. Clearing them often resolves playback issues.

What is Rakuten Viki?

Rakuten Viki, commonly known as Viki, is a global streaming platform specializing in Asian dramas, movies, and variety shows. It offers subtitles in multiple languages and allows fans worldwide to enjoy K-dramas, Chinese dramas, Japanese series, and more.

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Also available in:  Русский

Ryan Brooks
Ryan Brooks

About This Author

I’m Ryan Brooks, a freelance writer passionate about gaming, tech, and internet culture. If there’s a trend online, I’m probably deep in the rabbit hole figuring out how it all connects.